Grow your business. Your way

The most powerful process management system for underwriting agencies. Designed to work the way you do. Specifically developed for the Australia/New Zealand market.

Reap the Benefits

Let the system do the manual work.

Underwriting Agencies have valuable, industry experienced employees that work hard to deliver the highest service standards to customers and intermediaries, while navigating within a stringent regulatory environment. We free-up your employees so they can focus on your customers and partners.

Empower your staff and increase operational efficiency

through less tedious manual tasks so your people can focus on customers and partners. The automation of business rules, standard work procedures and document management reduces operational cost while speeding up turnaround times.

Rely on strong governance

through business rules specific to your operations being built into

the automated process flows. This ensures that work procedures are consistent and right first time, while the potential for human error is significantly reduced.

Manage operational risk pro-actively

through automated rate calculation and monitoring of all policy premiums. Elements such as authority levels, promotions, discounts, eligibilities can easily and quickly be applied and automatically monitored.

Leverage online services

that allow speedy and secure access to services such as quote generation, policy information, and claim management. Fast and flexible self-service options improve customer satisfaction and broker performance.

Capitalise on market opportunity

with the capability to reduce time to market for new products to a matter of weeks. Become more competitive with a more agile business model.

See at any time how your business performs

across all relevant KPIs with 360-degree visibility. Automatic alerts will direct your attention instantly to hotspots.

What is UPM2 Agency Suite?

The UPM2 Agency Suite is a market leading business management system that manages all your operational processes in one single system.

 

Designed specifically for Underwriting Agencies in Australia/New Zealand it gives them the flexibility and agility to grow their business and benefit from measurable return on investment.

Agency Suite Modules

Management teams gain control across all processes, have confidence in predictable operational performance and improve the bottom line through reduced operational cost. UPM2 Agency Suite is a modular system which means you can implement only the components you want, or implement the entire system and reap the benefits:

  • Integrated product configuration and rating engines
  • Workflow automation across the entire operational underwriting process
  • Automated document management functionality
  • Fully configurable to suit your agency’s specific requirements and procedures
  • Employees and brokers are guided through each step of the business processes
  • Real-time, accurate information to make the right decision at the right time
  • Governance is monitored and assured through in-built business rules.

AUDIT

TRAIL

AUDIT TRAIL

Accurate and flexible audit trail history. Automatic policy snapshots to track changes over time.

DOCUMENT MANAGEMENT

DOCUMENT MANAGEMENT

Enables the paperless office. Data driven document generation engine. Stores any incoming or outgoing communication.

INTEGRATION SERVICES

INTEGRATION SERVICES

Automatic collections and reimbursements. Rating engine integration. Credit card registration.

COMMUNICATION

COMMUNICATION

Flexible automation of communication. Customised templates. Flexible template design. Email, SMS and mail generation.

ONLINE

SERVICES

ONLINE SERVICES

Empower brokers and customers to access information any time. Enables secure, online self-service. Scales broker business volume without additional staff.

POLICY MANAGEMENT AND ADMINISTRATION

POLICY MANAGEMENT AND ADMINISTRATION

Single and bundled policies. Endorsements/mid-term adjustments. Rule based cancelations. Automated and manual renewals.

CLAIMS PROCESSING AND PAYMENT

CLAIMS PROCESSING AND PAYMENT

Automated and manual claims assessment. Confirmation of cover; policies linked to claims. Appropriate approval throughout claim lifecycle. Automated claim disbursement. Management of estimates. Control over third party recoveries.

FLEXIBLE

PRODUCT CONFIGURATION

FLEXIBLE PRODUCT CONFIGURATION

Rapid product creation and delivery to market. Automatically enforce promotions, discounts, limits and coverage based on underwriting questions. Automated rating engines. Rate changes for products without development.

SALES PROCESS AND QUOTATION

 

SALES PROCESS AND QUOTATION

Online quoting, proposal and binding of cover. Automated referral for quotes outside acceptable risk. Automatic document generation. In-built rating and rule engines.

FINANCIAL MANAGEMENT

FINANCIAL MANAGEMENT

Cash allocation and cash matching. Premium collection and instalments. Flexible payment periods, bank integration and bank reconciliation.

CUSTOMER RELATIONSHIP MANAGEMENT

CUSTOMER RELATIONSHIP MANAGEMENT

Contact segmentation. Establish hierarchies, associations and groups. Comprehensive customer interaction history.

BUSINESS INTELLIGENCE

& ANALYTICS

BUSINESS INTELLIGENCE AND ANALYTICS

Instant view of performance measures. Interactive dashboard and scorecard reports. Alerts and threshold triggers for reports. Subscribe function for regular reports.

RATING

ENGINE

BUSINESS INTELLIGENCE AND ANALYTICS

Single rating engine across online and internal systems. Flexible rating engine setup. Schedule rate increases in advance.

REPORTING

REPORTING

Tailored reports in various formats. Automatic report distribution and scheduling.

FINANCIAL MANAGEMENT

  • Cash allocation and cash matching
  • Premium collection, monthly and fortnightly instalments
  • Flexible payment dates
  • Automated cancellation rules
  • Bank integration
  • Bank reconciliation
  • Accounting entries automatically created, based on a customised Posting Template.
  • Integrity of financial transactions maintained through a double entry accounting system
  • Integrated General Ledger

CLAIMS AND PAYMENT PROCESSING

  • Automated and manual claims assessment
  • Confirmation of cover; policies linked to claims
  • Appropriate approval throughout claim lifecycle
  • Automated claim disbursement
  • Management of estimates
  • Control over Third Party Recoveries

DOCUMENT MANAGEMENT

  • Enables the paperless office
  • Data driven document generation engine
  • Stores any incoming or outgoing communication

POLICY MANAGEMENT AND ADMINISTRATION

  • Single combined policy with bundled products
  • Endorsements/mid-term adjustments
  • Support for various premium collection methods
  • Rule based cancellations
  • Automated and manual renewals,

QUOTATION AND SALES PROCESS

  • Online quoting, proposal, bind cover
  • Automated referral for quotes outside acceptable risk
  • Automatic document generation
  • In-built rating and rule engines

ONLINE SERVICES

  • Empower brokers and customers to access information any time
  • Enables secure, on-line self service
  • Scales broker business volume without additional staff

FLEXIBLE PRODUCT CONFIGURATION

  • Rapid product creation and delivery to market
  • Automatically enforce promotions, discounts, limits, coverage based on underwriting questions
  • Automated rating engines
  • Rate changes for products without development

COMPLIANCE MANAGEMENT

  • Automate business rules
  • Apply underwriting criteria
  • Control underwriting authorities
  • Control claims leakage

BUSINESS INTELLIGENCE AND ANALYTICS

  • Instant view of performance measures
  • Interactive dashboard and scorecard reports
  • Alert and threshold triggers for reports
  • Subscribe function for regular reports

WORKFLOW

  • Integrated workflow system
  • Automated Task creation
  • Monitor transaction statuses
  • Monitor queues, manage service levels and performance

WE TAKE SERVICE PERSONALLY

By partnering with Gratex International, you can leverage over 20 years of insurance industry knowledge and experience. You can be confident in successful system implementations that deliver predictable operational improvements. Our local team at Gratex is not only implementing a technology solution, our consultants work proactively with you to design the most efficient business processes tailored to your organisation’s practices. Learn more about our service delivery.

Let’s start a conversation

Gratex International Australia

Lakes Business Park

Level 1, 2A Lord Street

Botany, NSW 2019

Postal address:

P.O.BOX 7086

Alexandria, NSW 2015

Tel: (02) 8335 1100

Fax: (02) 8335 1190

Phone: (02) 8335 1100

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© 2015 Gratex International. All rights reserved.

Lakes Business Park  |  Level 1, 2A Lord Street  |  Botany, NSW 2019

Postal address: P.O.BOX 7086, Alexandria, NSW 2015

Tel: (02) 8335 1100  |  Fax: (02) 8335 1190  |  Phone: (02) 8335 1100

 

Email: info@gratex.com.au  |  Sales: sales@gratex.com.au

Accounts:accounts@gratex.com.au

Lakes Business Park, Level 1, 2A Lord Street

Botany, NSW 2019

 

Postal address:

P.O.BOX 7086, Alexandria, NSW 2015

 

Phone: (02) 8335 1100  |  Fax: (02) 8335 1190

Email: info@gratex.com.au