About Us

WHO WE ARE

Gratex International, founded in Europe in 1991, is a business systems solution house with offices in Australia and Europe. More than 350 specialists globally, develop and support specialized business management software solutions for some of the world’s largest finance and insurance organisations. We want to surprise you with what we can achieve for your business. We love helping our clients to grow their business and succeed. We are in it for the long run and believe in partnering and trust. We care and do whatever it takes to deliver.

WHAT WE DO

With the award winning UPM2 suite of Business Management Systems, Gratex is today a leading business systems solution provider for the local Insurance Industry providing a unique blend of innovative solutions, domain expertise, technology know-how and business focus.

Our IT team delivers managed IT services, security and business continuity solutions, cloud strategies and hosted services to the Australian and New Zealand markets. Our solutions are ideal for organizations who rely more and more on technology to grow their business and expect personalized, quality service from a local team of experts.

WHO WE SERVE

We are the right partner for you if you plan to grow your business and are tired of technology limitations and broken promises. If you want to take your business to the next level, build a foundation for the future and work with a true partner on your side of the table, you are in the right place.

Our client base is varied and spans from insurance underwriting agencies to law firms, all the way to manufacturers and engineers. What they have in common is that they want an agile business, quality support and a technology partner they can depend on.

WHAT OUR CUSTOMERS SAY

“We freed up significant staffing resources, up to 35%. From a business perspective this meant that we could take on more customers and policies without having to take on more staff. At an operation level, shorter claims processing times have resulted in higher customer satisfaction and retention.”

John Turner, CFO, Protecsure

“Choosing the right provider is absolutely not about technology. It is about a crucial long term business partnership that makes or breaks our business. The Gratex team has not only always delivered, but they have challenged our old ways and helped us to re-think and improve our specific way of doing business.”

Peter Rogl, General Manager Underwriting, GT Insurance

“What really impressed us with Gratex was the amazing hosting service and support when it comes to uptime, reliability and security. We selected Gratex because of their track record, references, strong local presence and the commitment to service of the highest quality. This is a team of professionals who invest themselves in a very personal way to meet our needs.“

Theo Grobler, CEO, Velosure

“Gratex has been always very willing to truly partner and show genuine interest in the success of our business. There are no system implementations without challenges, but they were always upfront, willing to meet and arrive at a constructive solution. They have proven to be adaptable in their approach and very responsive across the entire organization.”

Anthony McPhail, Head of Member Services, Southern Cross

“Significant gains in operational efficiency enabled us to invest into innovations of our products, growing partner channels and improving customers’ experience, while maintaining operating expense to operating revenue ratio at the same level."

Alex Thomas, CEO, PetSure

“We didn’t buy the technology; we bought the Gratex package of proven domain expertise, technical capability and rock solid support. We made a partner choice, not just a system choice.”

Nick Zissis, Managing Director, QRM