“We freed up significant staffing resources, up to 35%. From a business perspective this meant that we could take on more customers and policies without having to take on more staff. At an operation level, shorter claims processing times have resulted in higher customer satisfaction and retention.”
“Choosing the right provider is absolutely not about technology. It is about a crucial long term business partnership that makes or breaks our business. The Gratex team has not only always delivered, but they have challenged our old ways and helped us to re-think and improve our specific way of doing business.”
“What really impressed us with Gratex was the amazing hosting service and support when it comes to uptime, reliability and security. We selected Gratex because of their track record, references, strong local presence and the commitment to service of the highest quality. This is a team of professionals who invest themselves in a very personal way to meet our needs.“
“Gratex has been always very willing to truly partner and show genuine interest in the success of our business. There are no system implementations without challenges, but they were always upfront, willing to meet and arrive at a constructive solution. They have proven to be adaptable in their approach and very responsive across the entire organization.”
“Significant gains in operational efficiency enabled us to invest into innovations of our products, growing partner channels and improving customers’ experience, while maintaining operating expense to operating revenue ratio at the same level."
“We didn’t buy the technology; we bought the Gratex package of proven domain expertise, technical capability and rock solid support. We made a partner choice, not just a system choice.”