IT Managed Services

Your IT is as business-critical as your accounts and human capital. But where to start – the major requirements like maintaining servers, ensuring network speed and monitoring threats? Or the smaller pains, such as device management and software updates?

With Gratex’s monthly managed services, you get a team that’s accountable for these and other issues, so you can get on with running your business. And apart from shaping a secure, cost-effective system that integrates your many technologies, vendors and locations, we’ll provide valuable insight into emerging opportunities.

Automated monitoring and notification services– automated surveillance of your business-critical networks and devices

Routine preventative maintenance – proactive installation of security patches and updates

Onsite monthly maintenance – physical checks of your workplace hardware

Repairs and warranty claims – hassle-free hardware management thanks to our industry alliances

Equipment purchasing and advice – fast, efficient purchasing through our trusted network of suppliers

Prompt, reliable support – a mix of help desk, senior engineers and technology specialists as well as emergency response, delivered as needed

1. Scope – we visit the client site to understand your business objectives, estimate a monthly fee and make constructive suggestions. This is  a transformative phase essential to understanding your IT infrastructure and seeing what’s possible.
2. Launch – once the scope is agreed, enhancements and monitoring works begin. This phase also allows our engineers to probe deeper within your IT system and understand longer-term priorities.
3. Advise – ongoing involvement with a trusted technology partner such as Gratex is critical to supporting your ongoing business growth. After putting in place your core IT solutions, we will help you embrace the future.

  How does it save costs?

• Cost-saving resource – avoid costly business downtime or hours spent searching for a provider to solve critical IT problems, by pre-empting issues before they arise
• System health checks and monitoring – keeping an eye on your system day to day
• Partners in accountability – when you outsource, you have a fully accountable IT partner for when servers crash or networks miscommunicate
• Knowledge pool – Gratex clients are often first to know about valuable new business technologies that can support their business strategy.