UPM+ Agency Suite

Grow your business. Your way

The most powerful process management system for underwriting agencies. Designed to work the way you do. Specifically developed for the Australia/New Zealand market.

Insurance Systems / UPM+ Agency Suite

Reap the Benefits

Let the system do the manual work

Underwriting Agencies have valuable, industry experienced employees that work hard to deliver the highest service standards to customers and intermediaries, while navigating within a stringent regulatory environment. We free-up your employees so they can focus on your customers and partners.

Empower your staff and increase operational efficiency

through less tedious manual tasks so your people can focus on customers and partners. The automation of business rules, standard work procedures and document management reduces operational cost while speeding up turnaround times..

Rely on strong governance

through business rules specific to your operations being built into the automated process flows. This ensures that work procedures are consistent and right first time, while the potential for human error is significantly reduced

Manage operational risk pro-actively

through automated rate calculation and monitoring of all policy premiums. Elements such as authority levels, promotions, discounts, eligibilities can easily and quickly be applied and automatically monitored.

Leverage online services

that allow speedy and secure access to services such as quote generation, policy information, and claim management. Fast and flexible self-service options improve customer satisfaction and broker performance.

Capitalise on market opportunity

with the capability to reduce time to market for new products to a matter of weeks. Become more competitive with a more agile business model.

See at any time how your business performs

across all relevant KPIs with 360-degree visibility. Automatic alerts will direct your attention instantly to hotspots.

What is UPM+ Agency Suite?

The UPM+ Agency Suite is a market leading business management system that manages all your operational processes in one single system.
Designed specifically for Underwriting Agencies in Australia/New Zealand it gives them the flexibility and agility to grow their business and benefit from measurable return on investment.

Agency Suite Brochure

A day with UPM

Agency Suite Modules

Management teams gain control across all processes, have confidence in predictable operational performance and improve the bottom line through reduced operational cost. UPM+ Agency Suite is a modular system which means you can implement only the components you want, or implement the entire system and reap the benefits:

Integrated product configuration and rating engines
Workflow automation across the entire operational underwriting process
Automated document management functionality
ully configurable to suit your agency’s specific requirements and procedures

Employees and brokers are guided through each step of the business processes
Real-time, accurate information to make the right decision at the right time
Governance is monitored and assured through in-built business rules.

FINANCIAL MANAGEMENT

Cash allocation and cash matching
Premium collection, monthly and fortnightly instalments
Flexible payment dates
Automated cancellation rules
Bank integration
Bank reconciliation
Accounting entries automatically created, based on a customised Posting Template.
Integrity of financial transactions maintained through a double entry accounting system
Integrated General Ledger

CLAIMS AND PAYMENT PROCESSING

Automated and manual claims assessment
Confirmation of cover; policies linked to claims
Appropriate approval throughout claim lifecycle
Automated claim disbursement
Management of estimates
Control over Third Party Recoveries

POLICY MANAGEMENT AND ADMINISTRATION

Single combined policy with bundled products
Endorsements/mid-term adjustments
Support for various premium collection methods
Rule based cancellations
Automated and manual renewals

ONLINE SERVICES

Empower brokers and customers to access information any time
Enables secure, on-line self service
Scales broker business volume without additional staff

DOCUMENT MANAGEMENT

Enables the paperless office
Data driven document generation engine
Stores any incoming or outgoing communication

QUOTATION AND SALES PROCESS

Online quoting, proposal, bind cover
Automated referral for quotes outside acceptable risk
Automatic document generation
In-built rating and rule engines

BUSINESS INTELLIGENCE AND ANALYTICS

Instant view of performance measures
Interactive dashboard and scorecard reports
Alert and threshold triggers for reports
Subscribe function for regular reports

FLEXIBLE PRODUCT CONFIGURATION

Rapid product creation and delivery to market
Automatically enforce promotions, discounts, limits, coverage based on underwriting questions
Automated rating engines
Rate changes for products without development

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COMPLIANCE MANAGEMENT

Automate business rules
Apply underwriting criteria
Control underwriting authorities
Control claims leakage

WORKFLOW

Integrated workflow system
Automated Task creation
Monitor transaction statuses
Monitor queues, manage service levels and performance

WE TAKE SERVICE PERSONALLY

By partnering with Gratex International, you can leverage over 20 years of insurance industry knowledge and experience. You can be confident in successful system implementations that deliver predictable operational improvements. Our local team at Gratex is not only implementing a technology solution, our consultants work proactively with you to design the most efficient business processes tailored to your organisation’s practices. Learn more about our service delivery.